Privacy Policy

This Privacy Policy outlines how Foxy Games Casino (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our online casino services and website. This policy applies to users residing in the United Kingdom and is designed to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related legislation.

1. Information We Collect

We collect various types of personal data to provide and improve our services, verify your identity, comply with legal obligations, and ensure the security of our platform. The types of information we may collect include:

• Identity Data: Name, date of birth, gender, and proof of identification (such as a passport or driver’s license).
• Contact Data: Address, email address, and telephone number.
• Account Data: Username, password, account preferences, and gaming activity.
• Financial Data: Payment card details, bank account information, deposit and withdrawal history, and transaction records.
• Technical Data: IP address, device identifiers, browser type, operating system, and usage data about how you interact with our website.
• Communications Data: Records of communications with customer support, complaints, and feedback.
• Marketing Data: Your preferences for receiving marketing communications and participation in promotions.

2. How We Use Your Personal Data

Your personal data is processed for several purposes, each justified by specific legal bases under data protection laws. The main purposes include:

• Creating, managing, and administering your account.
• Verifying your identity and age to comply with regulatory requirements.
• Processing deposits, withdrawals, and payments.
• Monitoring gameplay activities for fairness, responsible gambling, and anti-fraud purposes.
• Providing customer support and responding to enquiries or complaints.
• Sending service-related notifications and, where permitted, relevant marketing communications.
• Complying with legal and regulatory obligations, such as anti-money laundering and responsible gambling requirements.
• Improving, testing, and enhancing our products and services through data analytics.

3. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds: your consent, contractual necessity, compliance with legal obligations, and legitimate interests pursued by us or a third party, provided such interests do not override your fundamental rights and freedoms.

4. Data Sharing and Disclosure

Your personal data may be shared with selected third parties where necessary for the provision of our services, legal compliance, or with your consent. These may include:

• Payment service providers for processing transactions.
• Identity verification and fraud prevention agencies.
• Marketing and data analytics partners, where you have consented to marketing communications.
• Professional advisers, such as auditors or legal counsel.
• Regulatory and law enforcement authorities, where required by applicable laws or regulations.
• Other companies within the same corporate group, where necessary for operational purposes.

All third parties are required to process your data in accordance with applicable data protection laws and are subject to strict contractual obligations to protect your privacy.

5. International Data Transfers

Your personal data may be transferred outside the UK or European Economic Area (EEA) where necessary for the purposes described above. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognized mechanisms, to protect your data to UK standards.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting, or reporting requirements. Typically, we will retain account data for a minimum period following account closure as required by gambling regulations and anti-money laundering laws.

7. Your Rights

You have certain rights regarding your personal data under data protection laws. These include:

• The right to access your personal data and receive a copy of the information we hold about you.
• The right to correct or update inaccurate or incomplete data.
• The right to request erasure of your data, subject to legal and regulatory obligations.
• The right to restrict processing of your data in certain circumstances.
• The right to object to certain types of processing, including direct marketing.
• The right to data portability, allowing you to obtain and reuse your data for your own purposes.

To exercise your rights, please contact us using the details provided in the “Contact Us” section below. We may require verification of your identity before processing your request.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures include data encryption, secure servers, access controls, and regular security assessments.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and provide personalized content and advertising. For more information about the types of cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our data processing practices, or our services. Any updates will be posted on this page, and where appropriate, we will notify you of significant changes via email or other communication channels.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at:

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been processed in breach of applicable laws.

This Privacy Policy was last updated on 15 June 2024.